Terms of service
Pond View Farm
Last Updated: May 12, 2025
1. INTRODUCTION
Welcome to Pond View Farm (“we,” “us,” or “our”), operating at www.pondviewalpacas.com, (the “Website”). These Terms of Service (“Terms”) govern your use of our Website, including all purchases, accounts, and interactions. By accessing or using our Website, you agree to these Terms. If you do not agree, please do not use our Website.
2. ELIGIBILITY
You must be at least 18 years old to use our Website or make purchases. By using the Website, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.
3. ACCOUNT REGISTRATION
• You may need to create an account to access certain features (e.g., order tracking). You agree to provide accurate, current, and complete information during registration and to keep your account updated.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at simon.pondviewfarm@gmail.com if you suspect unauthorized use.
• We reserve the right to suspend or terminate accounts for violations of these Terms.
4. ORDERS AND PAYMENT
• Order Acceptance: All orders are subject to our acceptance. We may cancel or refuse orders due to pricing errors, stock unavailability, or suspected fraud, with notice to you.
• Pricing: Prices are in U.S. dollars and exclude taxes and shipping unless stated. We may change prices without notice, but changes will not affect confirmed orders.
• Payment: We accept [Visa, MasterCard,] via our secure payment processor. You agree to provide valid payment information and authorize charges for your orders, including taxes and shipping.
• Taxes: You are responsible for applicable sales taxes, which will be added at checkout based on your shipping address.
5. SHIPPING AND DELIVERY
• We ship to the continental U.S via USPS.
• We are not responsible for delays due to carriers, weather, or other factors beyond our control. Risk of loss transfers to you upon delivery to the carrier.
• If an item is lost or damaged during shipping, contact us at simon.pondviewfarm@gmail.com within 7 days to file a claim.
6. RETURNS AND REFUNDS
• Please see our separate Return Policy for details on returns and refunds, which is incorporated into these Terms.
7. USE OF THE WEBSITE
• Permitted Use: You may use the Website for personal, non-commercial purposes, such as browsing and purchasing products.
• Prohibited Actions: You agree not to:
• Use the Website for unlawful purposes or in violation of these Terms.
• Copy, reproduce, or distribute Website content without permission.
• Attempt to hack, disrupt, or overload the Website (e.g., through bots or DDoS attacks).
• Post or transmit harmful content, such as viruses or defamatory material.
• We reserve the right to block access or take legal action for violations.
8. INTELLECTUAL PROPERTY
• All content on the Website (e.g., text, images, logos) is owned by Lisa Simon, LLC dba Pond View Farm or our licensors and protected by copyright, trademark, and other laws.
• You may not use, reproduce, or distribute our content without written permission, except for personal use (e.g., viewing products).
9. PRODUCT DESCRIPTIONS
• We strive to provide accurate product descriptions, images, and prices but do not guarantee their accuracy. Colors and details may vary due to lighting or device settings.
• Errors (e.g., pricing mistakes) do not obligate us to honor incorrect prices.
10. LIMITATION OF LIABILITY
• To the fullest extent permitted by law, Lisa Simon, LLC, dba Pond View Farm, its owners, employees, and agents are not liable for any indirect, incidental, or consequential damages (e.g., lost profits, data loss) arising from your use of the Website or purchases, even if advised of the possibility.
• Our total liability for any claim shall not exceed the amount you paid for the product or service giving rise to the claim.
11. INDEMNIFICATION
You agree to indemnify and hold harmless Lisa Simon, LLC, dba Pond View Farm, and its affiliates from any claims, damages, or costs (including attorney’s fees) arising from your violation of these Terms or misuse of the Website.
12. TERMINATION
We may suspend or terminate your access to the Website at our discretion, with or without notice, for violations of these Terms or other lawful reasons.
13. GOVERNING LAW
These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts of Ashland County, Ohio.
14. CHANGES TO THESE TERMS
We may update these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after changes constitutes acceptance.
15. CONTACT US
For questions or concerns about these Terms, contact us at:
Pond View Farm
208 CR 620, West Salem, Ohio 44287
Email: simon.pondviewfarm@gmail.com
Phone: 330.347.3430