Privacy Policy
Pond View Farm
Last Updated: May 12, 2025
1. INTRODUCTION
Welcome to Pond View Farm. We operate the website www.pondviewalpacas.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website, make a purchase, or interact with us. By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.
2. INFORMATION WE COLLECT
We collect the following types of information:
a. Personal Information You Provide
• Contact Information: Name, email address, phone number, and mailing address when you create an account, place an order, or contact us.
• Payment Information: Credit card details or other payment information processed through our secure third-party payment processor (we do not store payment information on our servers).
• Account Information: Username, password, and preferences if you create an account.
• Communication Information: Details from emails, forms, or customer service inquiries you send us.
b. Information Collected Automatically
• Browsing Data: IP address, browser type, device type, operating system, and pages visited, collected via cookies, pixel tags, or similar technologies.
• Usage Data: Time spent on the Website, links clicked, and referral URLs.
• Location Data: Approximate location based on your IP address to customize your experience or comply with regional laws.
c. Information from Third Parties
• Analytics data from third-party services (e.g., Google Analytics) about your interaction with our Website.
• Marketing data from advertising partners if you interact with our ads on other platforms.
3. HOW WE USE YOUR INFORMATION
We use your information to:
• Process and fulfill your orders, including shipping and returns.
• Communicate with you about your account, orders, or customer service inquiries.
• Send promotional emails or newsletters (you may opt out at any time).
• Improve our Website, products, and services through analytics and user feedback.
• Personalize your shopping experience, such as recommending products.
• Prevent fraud, ensure security, and comply with legal obligations.
• Deliver targeted advertisements through third-party platforms.
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information with:
• Service Providers: Third parties that help us operate our business, such as payment processors (e.g., Stripe, PayPal), shipping companies, email marketing platforms (e.g., Mailchimp), and website hosting providers.
• Analytics Providers: Tools like Google Analytics to understand Website usage.
• Advertising Partners: Platforms for targeted ads, such as Facebook or Google Ads.
• Legal Authorities: If required by law, court order, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to enhance your experience, analyze Website performance, and deliver personalized ads. Types of cookies include:
• Essential Cookies: Necessary for Website functionality (e.g., shopping cart).
• Analytics Cookies: Track usage to improve our Website.
• Marketing Cookies: Enable targeted ads.
You can manage cookie preferences through your browser settings or our cookie consent popup (if applicable). Disabling cookies may affect Website functionality.
6. YOUR CHOICES
• Email Communications: Unsubscribe from marketing emails using the “unsubscribe” link in our emails or by contacting us at simon.pondviewfarm@gmail.com.
• Account Information: Update or delete your account by logging in or contacting us.
• Cookies: Adjust cookie settings in your browser or via our Website’s cookie banner.
• Do Not Track: Our Website does not currently respond to “Do Not Track” browser signals.
7. DATA SECURITY
We implement reasonable security measures, such as encryption and secure sockets layer (SSL) technology, to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
8. DATA RETENTION
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example, we retain order information for 7 years to comply with tax laws.
9. CHILDREN’S PRIVACY
Our Website is not intended for children. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.
Contact us if you believe we have collected information from a child.
10. INTERNATIONAL USERS
Our Website is operated in the United States. If you access our Website from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ. By using our Website, you consent to this transfer.
11. YOUR RIGHTS
Depending on your location (e.g., under GDPR or CCPA), you may have rights such as:
• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your information, subject to legal exceptions.
• Opt-Out: Opt out of targeted advertising or data sharing (e.g., under CCPA).
• Restriction or Objection: Limit or object to certain uses of your information (e.g., under GDPR).
To exercise these rights, contact us at simon.pondviewfarm@gmail.com. We will respond within 30 days, as required by law. We may verify your identity before processing requests.
12. THIRD-PARTY LINKS
Our Website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these websites. Review their privacy policies before providing information.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Website or by email (if applicable). The “Last Updated” date indicates when changes were made. Your continued use of the Website after updates constitutes acceptance of the revised policy.
14. CONTACT US
If you have questions about this Privacy Policy or our data practices, please contact us at:
Pond View Farm
208 CR 620 West Salem Ohio 44287
simon.pondviewfarm@gmail.com
330.347.3430